Contact
Contact us
Your projects in RestoraLink are handled by an independent restoration franchise. They are the right people for anything about your job, your account, or your bill.
We can't tell which franchise you're with from this address. Open RestoraLink using your franchise's own web address, or ask whoever invited you for their contact details.
What to contact whom about
| If it's about… | Contact |
|---|---|
| The restoration work, scheduling, or your estimate | Your franchise, using the details above |
| An invoice, a payment, or an amount you were charged | Your franchise — billing is theirs, not ours |
| Your login, your role, or what you can see in the portal | Your franchise administrator |
| A privacy request, or a question about your data | Your franchise first — see the Privacy Policy |
| Something in the portal appears broken | Your franchise administrator, who can escalate to ViableTeck |
In an emergency
For active flooding, fire, or anything unsafe, call your franchise rather than sending a message here — the portal is not monitored around the clock. If there is danger to life or property, contact the emergency services first.
RestoraLink is the software platform, provided by ViableTeck. Each franchise is independently owned and operated and is responsible for its own restoration services. See the End User License Agreement for how that split works.